Shipping and delivery are free.

If you are in the U.K.:

You will a receive another e-mail (after the order confirmation) that includes a link to create a downloadable shipping (returns) label so you can post your shoes for repair free of charge. There is also the option to bring your shoes to a Post Office or Customer Service Point, if you do not have access to a printer.

If you are in Germany:

You will receive an e-mail (after the order confirmation) within 1-2 business days from The British Boot Repair Company with a shipping (returns) label to post your footwear free of charge with PostNL. The e-mail will also include a link to find the closest PostNL drop-off point.   

If you are in the U.S.:

You will need to purchase your repairs service through our partner Nushoe. After your purchase, you will receive an e-mail within 1-2 business days with a shippinglabel to post your footwear free of charge with FedEx. 

Please note that packaging for your repair shipment is not supplied with your order; you will need to pack it yourself – an old shoebox and paper from your recycling box will do just fine! 

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