FAQS

At Vivobarefoot we’re constantly looking for new ways to keep our footwear in use longer and give them real end of life solutions. Revivo is doing just that! Working with UK-based company The Boot Repair Company, Revivo is a program that gives our worn and returned Vivo footwear a new life; revived, reconditioned and made available to purchase, extending their life drastically and reducing the number of Vivobarefoot shoes that end up on the rubbish pile.

Pre-worn Vivobarefoot shoes are inspected by our repairs team after being unpacked. Products are then fully steam-cleaned, sanitised inside-and-out using MicroFresh®; award-winning technology that eliminates odours and bacteria.

Once dry, shoes that require attention are put into our repair shop where our skilled craftspeople sort out any faults. The shoes are then re-sanitised with MicroFresh ® before being boxed and ready to be sold. 

Don’t Panic! All orders are dispatched from our UK warehouse, and the further away from us you are, the longer delivery can take (see our Shipping and Returns page for more details).

You will receive a shipping confirmation email which contains the tracking information once your order ships. If you are having trouble tracking your parcel, or your order exceeds the expected number of days outlined in our shipping information, please contact our Customer Service team who will be happy to help you locate it.

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our Customer Service team.

Our Repairs Service keeps your well-loved Vivobarefoot footwear on your feet, that much longer. The service is the next step in our journey to building a regenerative business, where everything we do is a net positive for feet, people and planet. After all, the most sustainable footwear is already on your feet. Let’s keep it that way and stop trashing the planet – and our feet.

Repairs are for U.K. customers only – sorry global Barefooters, we’re working hard on finding viable partners to take this service around the world.

Read more about our Repairs Service here.

Browse our individuals Repairs options here.

We are firm believers in minimalist living and therefore only buying and using what you need. We have limited Revivo stock and want to be able to provide this to as wide a customer base as possible. If you are not completely satisfied with your Revivo purchase, please return it to us through our Returns Portal  If you have used your item and no longer need it, we recommend that you swap, share or donate your Revivo products to a good home.

If we believe that you are purchasing Revivo items in order to resell these, you will be asked to stop and may be blocked in the future from making a purchase with Revivo and Vivobarefoot. At our discretion we may also follow up with any website that you may be trading these on.

The Boot Repair Company are specialists in all aspects of footwear restoration and repair. They have a highly skilled team of shoe makers, repairers and shoe artists. They use the latest machinery and eco-friendly products to process slightly worn once loved shoes and revive them back to their former glory. Their main aim is to keep perfectly good footwear out of landfill.

If you would like more information on the Vivobarefoot brand or Vivobarefoot products, please contact the Vivobarefoot Customer Service team directly.